TERMS AND CONDITIONS
Last updated: 1st September 2025
Welcome to Candour Therapy (“we”, “our”, “us”, “I”).
By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before booking or engaging in any counselling sessions.
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1. About Us
Candour Therapy provides professional counselling services delivered by qualified therapists.
We offer online, in-person, and telephone counselling sessions to clients based primarily in the United Kingdom.
Registered business name: Candour Therapy
Website: www.candourtherapy.co.uk
Email: melanie@candourtherapy.co.uk
Location: United Kingdom
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2. Eligibility
To use our services, you must:
• Be at least 18 years old (unless with parental/guardian consent).
• Be capable of entering into a legally binding agreement.
• Reside in a jurisdiction where our services are legally permitted.
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3. Nature of Service and Disclaimer
Candour Therapy provides counselling and emotional support services.
Our sessions are conducted by qualified therapists, but they are not a substitute for medical diagnosis, psychiatric treatment, or emergency mental health services.
If you are in crisis or believe you may harm yourself or others, please contact your GP, NHS 111, or emergency services (dial 999 in the UK), or reach out to Samaritans (116 123) immediately.
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4. Booking and Payment
• Sessions must be booked in advance via our website, email, or telephone.
• Fees are payable prior to each session unless otherwise agreed.
• Payment details will be confirmed at the time of booking.
• We reserve the right to change our fees, with reasonable notice provided to existing clients.
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5. Cancellation and Rescheduling Policy
• Cancellations made with at least 24 hours’ notice will not incur a fee.
• Cancellations made within 24 hours of the appointment may be charged the full session fee.
• If you do not attend your scheduled session without notice, the full session fee will apply.
• We reserve the right to reschedule appointments in the event of illness, emergency, or unforeseen circumstances, and will offer an alternative time as soon as possible.
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6. Confidentiality
All sessions are confidential, and information shared during therapy will not be disclosed without your consent, except in the following circumstances:
• Where there is a risk of harm to yourself or others.
• Where disclosure is required by law.
• When working under clinical supervision (anonymised information only).
We comply with the British Association for Counselling and Psychotherapy (BACP) Ethical Framework.
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7. Data Protection and Privacy
We collect and store personal information, including details provided during your initial assessment, to deliver safe and effective therapy services.
All data is processed in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For full details on how we collect, store, and protect your information, please refer to our Privacy Policy.
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8. Limitation of Liability
While Candour Therapy takes all reasonable steps to provide a professional service, we shall not be liable for:
• Any indirect, incidental, or consequential damages.
• Any loss arising from the use or inability to use our website or services.
• Any misunderstanding arising from online communication or technical issues.
Nothing in these terms excludes liability for death or personal injury caused by negligence.
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9. Website Use
All content on this website — including text, images, and materials — is owned by Candour Therapy and protected by copyright laws.
You may not copy, distribute, or reproduce any materials without our written consent.
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10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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11. Changes to These Terms
Candour Therapy may update these Terms and Conditions from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
By continuing to use our website or services, you agree to the revised terms.
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12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
📧 melanie@candourtherapy.co.uk
📍 United Kingdom
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Copyright © 2026 Candour Therapy - All Rights Reserved.